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FAQs

What is a SIM-free phone?

SIM free phones are sold without any SIM card or network attached to them. Normally, people buy the phone and then choose a SIM only deal for their calls and data. All of our SIM free phones come unlocked, so you can choose whichever network you like.

 

What are the benefits of buying a SIM free phone?

Normally, people buy a SIM free phone when they want to own the handset outright and take out a SIM only deal. This reduces the cost of a monthly plan as you are only paying the network for your minutes, texts and data allowance. SIM only deals aren’t only less expensive but they can be more flexible, as 1-month rolling contracts and 12-month contracts are common place.

 

Why should I buy a SIM free phone from C247?

We have some of the lowest prices on the market for SIM free phones, plus we offer all the information you need to help find the right phone for you.

 

What's my handset's serial number?

You should keep a note of their handset's serial number (known as the IMEI), as it's very handy if the phone is lost or stolen. The number can normally be found under the battery (looking something like 3500 1111 2222 123).

You can also get this number from the phone software, by entering '*#06#' as if you were entering a phone number.

 

I'm being asked for my PUK. What does that mean?

PUK stands for 'Pin Unlock Code', and has to be entered if you've locked your SIM by repeatedly entering the wrong PIN code. If you're asked for a PUK code, you've had more goes at guessing your SIM card PIN code than you're allowed.

You'll need to phone your network provider Customer Services for your PUK code to unlock the SIM. For security reasons, it's only the network operator that can legally provide you with a PUK code to unlock your SIM.

 

How do I get in touch with you?

If you want to get in touch with us you can call us on +44 (0)1782 568342, mail us on support@c247.com or write to us at C247, Unit 4 Evolution, Hooters Hall Road, Lymedale Business Park, Newcastle under Lyme, ST5 9QF.